To achieve maximum efficiency, it is essential to be able to rely on your system.
We are here to make it happen.
After-sales service is as important as the planning and implementation part of the project.
RAX provides several types of services:
- 24/7 Hotline support: call or email
- Software resolution - 80% issues resolved remotely
- Hardware resolution - Service engineer to come on site
Remote maintanace is included within the service fees. We will perform 2 PPM visits per annum per product (project).
We are trying to provide a full support for unexpected events.
In case more support is needed: we provide service contracts of various level of support.